Privacy policy.

1. Who We Are

Business name: Hydra-Line
Website: https://www.hydra-line.co.uk
Email: info@hydra-line.co.uk
Phone: 01782658535

We provide hydraulic services, emergency breakdown support, and supply hydraulic products and components across the UK.

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely by third-party providers)

  • Order details and service enquiries

  • Website usage data (IP address, browser type, pages visited)

3. How We Collect Information

We collect information when you:

  • Contact us via forms, email, or phone

  • Place an order through our online store

  • Request a quote or service

  • Subscribe to updates or marketing communications

  • Use our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

  • Provide hydraulic services and fulfil orders

  • Respond to enquiries and customer support requests

  • Process payments and issue invoices

  • Manage deliveries and collections

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Run marketing and advertising campaigns (where consent is given)

5. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: To provide services or fulfil orders

  • Legal obligation: For tax, accounting, and regulatory compliance

  • Legitimate interests: To improve services and business operations

  • Consent: For marketing communications and cookies where required

6. Payments

Payments made through our website are processed securely by trusted third-party providers such as Shopify Payments or PayPal.
We do not store your card details on our servers.

7. Cookies & Analytics

We use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse website traffic and user behaviour

  • Improve performance and user experience

We may use tools such as Google Analytics and Google Ads. You can manage cookie preferences through your browser settings.

8. Sharing Your Information

We do not sell your personal data.
We may share information only with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and analytics providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in line with data protection laws.

9. Data Retention

We retain personal data only for as long as necessary:

  • Order and invoice records: as required by law

  • Customer enquiries: until resolved

  • Marketing data: until consent is withdrawn

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

11. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hydra-Line
📧 info@hydra-line.co.uk
📞 01782658535